“I had a refund that was stuck on the supplier's side and was being processed by the PayFast team. I contacted Ms. Narmeen from the Customer Support department to seek assistance in resolving the issue. Ms. Narmeen was extremely supportive throughout the process. She understood the urgency of the situation, as the customer was waiting for the refund due to a family emergency, with a family member admitted to the hospital. She remained in continuous contact with us, provided regular updates on the refund status, and ensured that the matter was handled promptly. As a result of her efforts, the customer received the refund within a few hours. We sincerely appreciate Ms. Narmeen's professionalism, dedication, and empathy in handling this case. Her commitment to providing timely support and keeping all parties informed made a significant difference and reflects excellent customer service.”

“I called payfast support today to ask about the onboarding process and the required documents. The support team explained everything clearly and answered all my questions very quickly. I had one confusion about the documentation before the call, but they cleared it up in a very professional and friendly way. I was surprised to see some negative reviews because my experience was completely different. For me, the service was smooth, helpful, and positive.”

“Such an amazing transaction experience with payfast. I was scared first as i usually do shopping on COD options but trying the payfast services while doing my shopping was a very nice and hassle free experience for sure.”

“Amazing experience with the onboarding. The customer service team has given the complete demo of there platform and guided me well, the only issue is I had to contact to there line manager to get all my work done quickly.”

“Yer bad experience with payfast, I mailed and called so many times, no one picked call, no one responded on email. No physical office in other city than karachi. No costumer support as well. No one even guides our developers how to integrate as well. Sorry but it’s true 😐”

“Positive feedback received via Google Places.”