“I had the worst experience with PayPro. My issue was handled with zero ownership and constant delays. I dealt with Iqra and Hassan (RM) and the communication was extremely unprofessional and unhelpful. Instead of resolving the problem, I kept getting vague replies, being pushed around, and told to “wait” with no clear timeline. I also tried escalating to a manager, but it felt like the same behavior continued—no real action, no urgency, and no solution. Overall, PayPro’s process and support show very poor customer handling and a complete lack of accountability. This service caused unnecessary stress and wasted my time. I do not recommend PayPro.”

“Don't ever consider tham as your gateway. They'll hold your payments in the name of "dispute". They'll charge you for a security deposit of 60k-70k (no payment gateway asks for that). Their interface is so bad. Their customer support don't pickup calls. They don't reply on whatsapp either. They'll reply quickly when you reach out for their service but the moment you make that deposit, then they won't. They suspended my account saying that my business is high risk even tho we provide legit services and have proofs, now it's been a whole month and they still haven't settled my payment. Now I'm going to lodge a strict complain with FBR, FIA, SUNWAI and Bank Mohtasib for their big scam.”

“They are SCAM I am extremely disappointed with the service. Despite paying a significant amount for access to their portal, I continue to face recurring issues whenever I use it. My payments are either not processed at all or, even after being charged, I do not receive the funds. The most frustrating part is the complete lack of customer support. Whenever I contact the support helpline, I am redirected to my Relationship Manager Masab in Lahore, who does not respond to calls or WhatsApp messages at all. Overall, the experience has been highly unprofessional, unreliable, and deeply concerning. Based on my experience, the entire setup appears misleading and raises serious doubts about the company’s credibility.”

“Very disappointing experience with PayPro. Payments are not being cleared on time, and there is absolutely no proper communication from their side. Calls go unanswered, and messages are simply seen but ignored. Their customer service is extremely poor. There is even a WhatsApp group with around 10 representatives, yet no one takes responsibility to respond or assist. At this point, it’s hard to tell whether this is a legitimate service or if they are just delaying and toying with customers. Would not recommend until they seriously improve their support and payment processing.”

“Wow. Truly impressive 👏 PayPro is a rare example of a company that delivers disappointment with such remarkable consistency. That level of dedication takes effort. Honestly, living in Pakistan really teaches you an important life lesson: never have expectations. If inefficiency were a competition, this team wouldn’t just come last — they’d somehow fail to qualify. The staff look so motivated that it feels like everyone has taken a formal oath to avoid work at all costs. Customer service isn’t slow — it’s practically nonexistent, like a myth people talk about but never actually see. And the funniest part? These are the same people who talk about technology, progress, and building the future 😂 Maybe start by replying to an email first, then we can discuss changing the country’s future. At this point, it’s hard to tell whether this is an office or a live case study on how not to run a company. If incompetence could be converted into energy, Pakistan’s load-shedding problem would be solved overnight. Overall experience? Shameful. Embarrassing. A legendary waste of time. This isn’t just bad service — it’s a masterclass in disappointment.”

“Terrible service. Absolutely third-class support. Don’t waste your time with PayPro. The service is unreliable, and they couldn’t even connect properly. Very frustrating and disappointing experience. I would not recommend PayPro to anyone.”