LiveChat Customer Engagement Cloud

“With macOS with Apple Safari the LiveChat on prusa3d.com gets always laggy after 2 hours of chatting with their support. This is after uploading several 8 MB pictures (more than 10) and several .stl and .3mf files. This is just annoying. Because then the session has to be restarted and all the order info has to be put into the support fields again. This is a big issue and this has not improved over the last 2 years. I would highly appreciate if this could get fixed soon. Also it would help a lot to have an App for LiveChat so one could directly from there upload photos and videos to the Chat. Also the sessions should be visible from a user perspective permanently in the app or on the LiveChat website.”

“There's a complete lack of communication with support. The only support available is chat. Conversations are cut off, and you can't solve complex technical issues. The app initially looks very promising, but unfortunately, it becomes very slow over time. Additional apps are burdensome, and configuring such an unstable system is incredibly difficult. We've been using this app for two years, and support is only willing to help with very basic issues. More complex issues related to broken functionalities between Shopify, LiveChat, and Helpdesk are completely unresolvable. My emails have been unanswered since October 2025. I've contacted various people assigned to long emails. Unfortunately, no one responds; perhaps they're no longer working or ignoring the customer. I've tried contacting the company's offices in the US and Poland. No one answers the phone for hours, and contact is impossible. If you're an IT professional and spend a month studying all the instructions on how to configure this app, it might be helpful to you if you run a business and want to focus on customer service. Forget it, no one here will help you. Therefore, unfortunately, we have to part ways with the company because we're not receiving any technical support, and I don't want to pay more after all these years for literally nothing. Edit: So the only way to solve the problems is to open a chat window with a new agent each time. The Shopify integration on LiveChat and HelpDesk hasn't worked since the beginning. I've reported it numerous times, with no response. I've written to various teams and spent weeks with dozens of agents on chat support—it's incredibly frustrating! Still no contact and no answers!! It doesn't work!”

“TEXT SA - Absolute customer service powerhouse, lightning-fast chat, top-notch analytics, and integrations. Polish support is second to none, zero outages. 5/5, fantastic!”

“I've had professional contact with these guys. They're a highly professional Polish company that competes on the global market. I'm glad I had the opportunity to work with them.”

“A very good Polish company with prospects for the future.”

“Positive feedback received via Google Places.”