“Our experience with this company has been deeply disappointing and harmful to our small business. From the beginning, we were overcharged and pressured into purchases that were not what we expected or reasonably needed. The sales tactics felt predatory, more like vultures circling, rather than a partnership built on trust and integrity. As a small business already struggling with the devastation of COVID-19 and the loss of one of our key supporters, an individual referred to us by CVENT itself whose passing the company was fully aware of, we needed understanding, flexibility, and fair treatment. Instead, we were met with indifference and unreasonable demands during an already difficult time. We reported these issues in good faith, expecting leadership to address them, but we received no meaningful response. The absence of accountability and compassion speaks volumes. Given the circumstances and the company’s failure to act in good faith, we believe a refund is both fair and warranted. No small business should be taken advantage of or left without recourse after such a clear breach of trust. Cvent, please make it right!”

“I have never had as awful an experience as I have working with Cvent. We contracted with them and they told us their platform could handle our complex event but after every meeting (over 7 to explain our needs to different people) it was clear their platform simply couldn't. It didn't deliver a single thing we asked for. They also couldn't figure out workarounds in a timely manner so they told us our registration open date would need to be delayed by two months! They do not respond to emails in a timely fashion -- literally days in between not hours, they contract with individuals in other time zones so you never have the chance to actually work at a reasonable time, then they limit that interaction to only an hour! They are the most incompetent relying on false advertising, and over promising to trick you into signing the contract. They are looking for passive income and are not willing to put in the work to create a true partnership. STAY AWAY!”

“My experience with Reposite, the company CVent purchased in 2024, has been horrendous. The company made repeated misleading statements about their business, their software by their own admission has major deficiencies, and their customer support is terrible. To make matters worse, the management team is tone deaf, incompetent, and defaults to gaslighting instead of problem solving. All calls to the Cvent headquarters in Virginia go to a call center in India.”

“If you're providing services to hotels for large bookings and claim to operate in the cloud I expect to see elasticity, not 2 hours of downtime during the busiest time of the year. You claim to work in AWS - learn how to use load balancers and elastic growth. You guys have wasted thousands of people's time today, self included.”

“Sham of a company. Don’t expect a partnership if your organization contracts with the company. You will be just an number; and that number—for it—are the dollar signs. Read the contract closely before signing. If your events are facing a problem—Covid, for example—do not expect flexibility. Cvent will know it has your back against the wall and will take advantage of your misfortune. Is it illegal? No. But, unethical? Absolutely. The most unpleasant experience in my 20 years working in the nonprofit arena.”

“Positive feedback received via Google Places.”